The one primer you need to develop your managerial and leadership skills. Whether you´re a new manager or looking to have more influence in your current management role, the challenges you face come in all shapes and sizesa direct report´s anxious questions, your boss´s last-minute assignment of an important presentation, or a blank business case staring you in the face. To reach your full potential in these situations, you need to master a new set of business and personal skills. Packed with step-by-step advice and wisdom from Harvard Business Review ´s management archive, the HBR Manager´s Handbook provides best practices on topics from understanding key financial statements and the fundamentals of strategy to emotional intelligence and building your employees´ trust. The book´s brief sections allow you to home in quickly on the solutions you need right awayor take a deeper dive if you need more context. Keep this comprehensive guide with you throughout your career and be a more impactful leader in your organization. In the HBR Manager´s Handbook you´ll find: - Step-by-step guidance through common managerial tasks - Short sections and chapters that you can turn to quickly as a need arises - Self-assessments throughout - Exercises and templates to help you practice and apply the concepts in the book - Concise explanations of the latest research and thinking on important management skills from Harvard Business Review experts such as Dan Goleman, Clayton Christensen, John Kotter, and Michael Porter - Real-life stories from working managers - Recaps and action items at the end of each chapter that allow you to reinforce or review the ideas quickly The skills covered in the book include: - Transitioning into a leadership role - Building trust and credibility - Developing emotional intelligence - Becoming a person of influence - Developing yourself as a leader - Giving effective feedback - Leading teams - Fostering creativity - Mastering the basics of strategy - Learning to use financial tools - Developing a business case
This handbook, translated from the German, deals with change processes in companies and organizations. It provides information on the fundamental principles, background and methods and instruments of change management and is aimed at those responsible for change management within companies and organizations, as well as at external consultants, coaches and trainers. The book combines the focal areas of organizational development and human resources within a single holistic approach to the planning and management of change processes, offering guidance on: - The fundamental principles, leadership, dynamics and management of change processes and corporate/organizational culture - Typical errors to avoid; success factors - Specific instruments of change management, divided into structural and analogous interventions - Environment and limiting factors, organizational forms and consulting issues The authors are experienced change management consultants: Prof. Dr. Georg Kraus is owner ofDr. Kraus & Partner Bruchsal, one of the leading change management consultant firms in Germany and professor for leadership and interpersonal skills, Christel Becker-Kolle is a psychologist with a deep understanding of personal transformation and Thomas Fischer a highly-experienced change management trainer.
The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market. This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive body of knowledge published on business process. Following closely behind, the second volume uniquely bridges theory with how BPM is applied today with the most extensive information on extended BPM. The third volume will explore award winning real-life examples of leading business process practices and how it can be replaced to your advantage. Learn what Business Process is and how to get started Comprehensive historical process evolution In-depth look at the Process Anatomy, Semantics and Ontology Find out how to link Strategy to Operation with value driven BPM Uncover how to establish a way of Thinking, Working, Modelling and Implementation Explore comprehensive Frameworks, Methods and Approaches How to build BPM competencies and establish a Center of Excellence Discover how to apply Social BPM, Sustainable and Evidence based BPM Learn how Value & Performance Measurement and Management Learn how to roll-out and deploy process Explore how to enable Process Owners, Roles and Knowledge Workers Discover how to Process and Application Modelling Uncover Process Lifecycle, Maturity, Alignment and Continuous Improvement Practical continuous improvement with the way of Governance Future BPM trends that will affect business Explore the BPM Body of Knowledge
Achieving excellence as a manager requires a broad skillset. The Essential Manager´s Handbook is packed with practical, no-nonsense advice covering everything you need to know about acquiring and developing management skills. Jam-packed with information on all the key management skills including leadership, negotiation, effective communication and maximising performance, the Essential Manager´s Handbook is the indispensable guide to effective management. With key quotes, bright visuals, and breakdowns by subject, the Essential Manager´s Handbook is accessible and easy-to-use. Understand how to deal with challenges with advice from experts and step-by-step instructions to help you gain valuable management skills for life.
Winner of the CMI Management Book of the Year Awards in the 2012/2013 New Manager category, The Leadership Skills Handbook from best-selling author Jo Owen reveals the essential skills you need to be an effective leader. It shows you what works in practice, not in theory, in crucial areas such as people skills, career skills, mindset skills, organization skills, personal values and behaviours. Each skill is presented in a concise, easy to follow format, with an accompanying framework to help you deploy it in your own life. The skills are about the real challenges real leaders have to master, and as you observe and record real-life examples of skills in action, you will be developing your own unique formula for success in the context that matters to you. Based on research from over a thousand leaders throughout the world at all levels in the public, private and voluntary sectors, it identifies the practical skills to make you even more successful, and offers guidance on all key topics. This completely revised fourth edition of The Leadership Skills Handbook includes brand new content on some of the most challenging skills that successful leaders need to master through three new sections on financial skills (including budgeting, costs, pricing and creating an investment case), political skills (including influencing, negotiating, networking and partnering) and the art of strategy (including strategic models, understanding the customer, marketing, pricing and advertising). This indispensable guidance will boost your confidence, technical abilities and give you the edge on your peers.
Publisher´s Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The definitive guide to the theory of constraints In this authoritative volume, the world´s top Theory of Constraints (TOC) experts reveal how to implement the ground-breaking management and improvement methodology developed by Dr. Eliyahu M. Goldratt. Theory of Constraints Handbook offers an in-depth examination of this revolutionary concept of bringing about global organization performance improvement by focusing on a few leverage points of the system. Clear explanations supplemented by examples and case studies define how the theory works, why it works, what issues are resolved, and what benefits accrue, and demonstrate how TOC can be applied to different industries and situations. Theory of Constraints Handbook covers: * Critical Chain Project Management for realizing major improvements in delivering projects on time, to specification, and within budget * Drum-Buffer-Rope (DBR), Buffer Management, and distribution for maximizing throughput and minimizing flow time * Performance measures for applying Throughput Accounting to improve organizational performance * Strategy, marketing, and sales techniques designed to increase sales closing rates and Throughput * Thinking Processes for simple and complex environments * TOC methods to ensure that services actions support escalating demand for services while retaining financial viability * Integrating the TOC Thinking Processes, the Strategy and Tactic Tree, TOC measurements, the Five Focusing Steps of TOC, and Six Sigma as a system of tools for sustainable improvement
Thomas Pyzdek has worked in continuous improvement and Lean Six Sigma for more than 50 years. His clients include Ford, McDonald´s, Intuit, NASA and many other organizations in industries ranging from manufacturing to services to healthcare. A Fellow of the American Society for Quality (ASQ), Mr. Pyzdek has received numerous medals and honors from professional organizations, including the ASQ Six Sigma Forum´s first ever award for the Advancement of Six Sigma. Pyzdek is currently President and CEO of The Pyzdek Institute, which offers online Lean Six Sigma training and certification. Mr. Pyzdek is co-author of The Handbook for Quality Management, Second Edition.Paul Keller is President and COO of Quality America, a Lean Six Sigma training and software development company with over 35 years in the field. He is the author of Six Sigma Demystified, Statistical Process Control Demystified, and co-author of The Handbook for Quality Management, Second Edition.
Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.